Head of Operations - CENTRO

Join Shaw Organisation as the Head of Operations for CENTRO, where you will lead the strategic direction, commercial performance, and expansion of our premium hospitality venues across Bali’s most vibrant locations. This is a unique opportunity to shape the future of hospitality in Bali, working with a team of passionate professionals in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. As the Head of Operations, you will oversee daily operations, manage staff, and ensure that our venues meet the highest standards of quality and service.

Your role will involve collaborating with senior management to develop and implement operational strategies that drive revenue growth and enhance the guest experience. You will be responsible for optimizing resource allocation, streamlining processes, and fostering a culture of excellence. With your extensive experience in hospitality operations, you will play a pivotal role in ensuring that CENTRO continues to be a leader in Bali’s hospitality industry.

📋 Tanggung Jawab Pekerjaan

• Lead and manage daily operations across multiple venues in Bali, ensuring high standards of service and guest satisfaction.
• Develop and implement operational strategies to drive revenue growth and enhance the guest experience.
• Oversee staff management, including recruitment, training, and performance evaluation.
• Optimize resource allocation and streamline processes to improve efficiency and productivity.
• Collaborate with senior management to develop and implement strategic initiatives for the expansion and growth of CENTRO.
• Ensure compliance with health and safety regulations, as well as industry standards and best practices.
• Monitor and analyze operational data to identify trends and areas for improvement.
• Foster a culture of excellence and continuous improvement within the team.

🎓 Kualifikasi & Syarat

• Minimum of 10 years of experience in hospitality operations, preferably in a leadership role.
• Proven track record of successfully managing operations in a multi-venue environment.
• Strong strategic and analytical skills, with the ability to develop and implement operational strategies.
• Excellent leadership and communication skills, with the ability to inspire and motivate a team.
• Proficiency in using operational management software such as SAP, Oracle, or similar systems.
• Knowledge of health and safety regulations, as well as industry standards and best practices.
• Fluency in English and Bahasa Indonesia.
• Ability to travel frequently and work in a fast-paced, dynamic environment.

🛠️ Keahlian

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