Customer Service Representative (CSR) - GraPARI (Bali Locations)

Join Infomedia Nusantara, a leading provider of customer experience solutions in Indonesia, as a Customer Service Representative (CSR) for GraPARI in stunning Bali! This is an exciting opportunity to be part of a dynamic team that delivers exceptional service to customers across Indonesia. As a CSR, you'll be the first point of contact for GraPARI's customers, ensuring their needs are met with professionalism and efficiency. You'll handle inquiries, complaints, and feedback, all while contributing to GraPARI's reputation for outstanding customer service.

Infomedia Nusantara is a trusted name in the customer experience industry, known for its innovative solutions and commitment to excellence. In Bali, we're looking for a dedicated and passionate CSR to join our team. You'll work in a vibrant, customer-centric environment, using tools like Zendesk and Salesforce to manage and resolve customer issues. This role offers a unique chance to make a tangible impact on customer satisfaction and loyalty.

Every day, you'll interact with customers, both in-person and via phone and email, providing them with the support they need. You'll also collaborate with cross-functional teams to ensure seamless service delivery. This is a fantastic opportunity to grow your career in customer service, with room for advancement and professional development.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback, ensuring timely and effective resolution.
• Provide exceptional customer service through phone, email, and in-person interactions.
• Use Zendesk and Salesforce to manage and track customer issues and requests.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Maintain accurate and up-to-date customer records.
• Monitor and report on customer service metrics to identify areas for improvement.
• Adhere to GraPARI's service standards and quality guidelines.
• Represent GraPARI professionally, both internally and externally.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in a retail or banking environment.
• Strong communication and interpersonal skills.
• Fluency in Indonesian and English.
• Basic computer literacy, with experience using Zendesk and Salesforce.
• Ability to work in a fast-paced, customer-centric environment.
• Willingness to travel within Bali for in-person customer interactions.
• Proven ability to handle customer complaints and feedback.
• Knowledge of GraPARI's products and services is a plus.

🛠️ Keahlian

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