Assistant Branch Manager - AmBank (Bali, Indonesia)
Join AmBank, a leading financial institution, as an Assistant Branch Manager in the vibrant and dynamic region of Bali, Indonesia. This is a unique opportunity to play a pivotal role in supporting daily branch operations, driving customer satisfaction, and fostering a culture of excellence. As an Assistant Branch Manager, you will work closely with the Branch Manager to ensure smooth and efficient operations, while also contributing to the strategic growth of the branch.
AmBank is a trusted name in the financial sector, known for its commitment to innovation and customer-centric services. Located in the heart of Bali, our branches in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung offer a dynamic and challenging work environment. You will be part of a team that is dedicated to delivering exceptional service and building strong relationships with our valued customers.
📋 Tanggung Jawab Pekerjaan
- Support the Branch Manager in overseeing daily branch operations, including customer service, transaction processing, and compliance with regulatory requirements.
- Assist in developing and implementing branch strategies to enhance customer satisfaction and drive business growth.
- Manage branch staff, including recruitment, training, and performance evaluations.
- Monitor branch financial performance, including revenue, expenses, and profitability.
- Coordinate with other departments, such as marketing, risk management, and IT, to ensure seamless operations.
- Handle customer complaints and resolve issues promptly and professionally.
- Ensure compliance with all relevant laws and regulations, including anti-money laundering (AML) and know your customer (KYC) requirements.
- Participate in branch meetings and contribute to decision-making processes.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Finance, or a related field.
- Minimum of 3 years of experience in a banking or financial institution, preferably in a managerial role.
- Strong knowledge of banking operations, products, and services.
- Excellent communication and interpersonal skills.
- Proficiency in using Microsoft Office Suite, including Excel and PowerPoint.
- Familiarity with banking software such as Core Banking System (CBS) and Customer Relationship Management (CRM) tools.
- Ability to work under pressure and meet tight deadlines.
- Strong leadership and team management skills.
🛠️ Keahlian
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