Customer Relations Manager - Bali, Indonesia

Are you a passionate and results-driven professional with a knack for building lasting customer relationships? We are seeking a Customer Relations Manager to join our dynamic team in Bali, Indonesia. In this pivotal role, you will design, implement, and oversee customer relations strategies that drive customer satisfaction and loyalty. Leveraging your expertise in relationship management, you will ensure that our clients receive exceptional service and support. This is a fantastic opportunity to grow within a vibrant, international team in one of the world's most beautiful destinations.

As a Customer Relations Manager at Private Advertiser, you will be responsible for maintaining and enhancing relationships with our valued clients. You will work closely with our sales, marketing, and operations teams to ensure a seamless and satisfying customer experience. Utilizing tools like Salesforce and HubSpot, you will track customer interactions, analyze data, and implement strategies to improve customer retention and satisfaction. This role offers a competitive salary and the chance to work in a dynamic, fast-paced environment.

📋 Tanggung Jawab Pekerjaan

• Develop and implement customer relations strategies to enhance customer satisfaction and loyalty.
• Build and maintain strong relationships with key clients to ensure their needs are met.
• Monitor and analyze customer data using Salesforce and HubSpot to identify trends and opportunities for improvement.
• Coordinate with sales, marketing, and operations teams to deliver exceptional customer service.
• Resolve customer complaints and issues promptly and effectively.
• Conduct regular customer feedback sessions to gather insights and improve our services.
• Stay updated with industry trends and best practices in customer relations.
• Contribute to the development of training programs for customer service staff.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer relations, customer service, or a similar role.
• Proven track record of building and maintaining strong client relationships.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in using Salesforce and HubSpot.
• Fluency in English and Bahasa Indonesia.
• Ability to work in a fast-paced, international environment.

🛠️ Keahlian

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